hello all,
I have instaled otrs and working fine now i felt the need of customers of
same company to use only particular queues not all queues
is it possible for them to see only some queues insead of all
-
OTRS mailing list:
On Thu, Nov 25, 2010 at 02:41:27PM +0530, shrikant k wrote:
I have instaled otrs and working fine now i felt the need of customers of
same company to use only particular queues not all queues
is it possible for them to see only some queues insead of all
Yes.
You can enable the
I am using LDAP for customers and CustomerGroupSupport is not working -
I have solved that problem by manual entering the group selection field
in to the form.
That is not all that comfortable but then again groups do not change much.
Regards
Adam
W dniu 2010-11-25 10:23, Jos Vos pisze:
On
On Thu, Nov 25, 2010 at 10:38:01AM +0100, Adam Bator wrote:
I am using LDAP for customers and CustomerGroupSupport is not working -
I have solved that problem by manual entering the group selection field
in to the form.
That is not all that comfortable but then again groups do not change
I use LDAP backend for user authentication and lookup - you are using DB
backend.
For you it is posible to use customer groups for me it is not becouse
OTRS does not support it.
That is why I am editing the theme files to hide some groups from customers.
Regards
Adam
W dniu 2010-11-25
