Hi Diego,
On Fri, Dec 13, 2002 at 11:49:42AM -0300, Diego Fernandez wrote:
> In the page "Compose answer for ticket:"
>
> I want to know in which cases do you use the options "yes" and "no" here:
> "Is the ticket answered" (Yes/No)
Use "Yes" if the ticket is answered with your composed answer.
Hi,
In the page "Compose answer for ticket:"
I want to know in which cases do you use the options "yes" and "no" here:
"Is the ticket answered" (Yes/No)
and in which cases do yo use the options "Successful Closed" and
"Unsuccessful Closed" here: "Next Ticket State"
Thanks.
Diego
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