Works like a charm, thanks!
2013/8/6 Gerald Young
> Generic agent. Close time before 3 months (ago)
>
>
> On Tue, Aug 6, 2013 at 3:34 AM, Dion van Adrichem
> wrote:
>
>> That actually is a very interesting thought. How would we be able to move
>> the closed tickets to another queue after a few
Generic agent. Close time before 3 months (ago)
On Tue, Aug 6, 2013 at 3:34 AM, Dion van Adrichem wrote:
> That actually is a very interesting thought. How would we be able to move
> the closed tickets to another queue after a few months?
>
>
> 2013/8/1 Gerald Young
>
>> Another option is to mo
That actually is a very interesting thought. How would we be able to move
the closed tickets to another queue after a few months?
2013/8/1 Gerald Young
> Another option is to move the tickets to a queue with a group that doesn't
> have permissions for those people.
>
>
> On Wed, Jul 31, 2013 at
Another option is to move the tickets to a queue with a group that doesn't
have permissions for those people.
On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem
wrote:
> Hi all,
>
> I have a system quite a lot of archived tickets by now.
> Currently it is possible access these tickets via the se
Hi all,
I have a system quite a lot of archived tickets by now.
Currently it is possible access these tickets via the search-attribute or
by typing in the ticketnr in the addressbar.
Is it possible via ACL to block access to these tickets altogether?
Or if that is not possible, at least block the
