Re: [otrs] Lock agent access to archived tickets

2013-08-07 Thread Dion van Adrichem
Works like a charm, thanks! 2013/8/6 Gerald Young > Generic agent. Close time before 3 months (ago) > > > On Tue, Aug 6, 2013 at 3:34 AM, Dion van Adrichem > wrote: > >> That actually is a very interesting thought. How would we be able to move >> the closed tickets to another queue after a few

Re: [otrs] Lock agent access to archived tickets

2013-08-06 Thread Gerald Young
Generic agent. Close time before 3 months (ago) On Tue, Aug 6, 2013 at 3:34 AM, Dion van Adrichem wrote: > That actually is a very interesting thought. How would we be able to move > the closed tickets to another queue after a few months? > > > 2013/8/1 Gerald Young > >> Another option is to mo

Re: [otrs] Lock agent access to archived tickets

2013-08-06 Thread Dion van Adrichem
That actually is a very interesting thought. How would we be able to move the closed tickets to another queue after a few months? 2013/8/1 Gerald Young > Another option is to move the tickets to a queue with a group that doesn't > have permissions for those people. > > > On Wed, Jul 31, 2013 at

Re: [otrs] Lock agent access to archived tickets

2013-08-01 Thread Gerald Young
Another option is to move the tickets to a queue with a group that doesn't have permissions for those people. On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem wrote: > Hi all, > > I have a system quite a lot of archived tickets by now. > Currently it is possible access these tickets via the se

[otrs] Lock agent access to archived tickets

2013-07-31 Thread Dion van Adrichem
Hi all, I have a system quite a lot of archived tickets by now. Currently it is possible access these tickets via the search-attribute or by typing in the ticketnr in the addressbar. Is it possible via ACL to block access to these tickets altogether? Or if that is not possible, at least block the