On 06/29/2010 11:02 AM, Steve Clark wrote:
On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view?
Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available?
If I put
$QData{
On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view?
Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available?
If I put
$QData{"Owner"}
in AgentDashboardTicketGeneric.dtl
it
Hello,
Is there a way to indicate a ticket is locked in the dashboard view?
Or tell if a ticket is locked?
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
www.netwolves.com
---
I am more clear now.
Thanks to every who helped.
From: [EMAIL PROTECTED] on behalf of Nils Breunese (Lemonbit)
Sent: Mon 3/24/2008 11:36 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Lock status
Aysel Pamuk wrote:
> What is
Aysel Pamuk wrote:
What is the meaning of lock and lock? I mean, the ticket status is
new, open, pendig or closed. When do we lock or unlock the tickets?
An agent locks a ticket to indicate he/she is the agent that is
currently handling the ticket.
Nils Breunese.
_
Locking prevents multiple people from working on the same thing at the same
time.
-Original Message-
From: Aysel Pamuk <[EMAIL PROTECTED]>
Sent: Monday, March 24, 2008 1:54 AM
To: otrs@otrs.org
Subject: [otrs] Lock status
Hello,
What is the meaning of lock and lock? I mean, the
Hello,
What is the meaning of lock and lock? I mean, the ticket status is new, open,
pendig or closed. When do we lock or unlock the tickets?
Thanks in advance,
Aysel
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