Hi LQ,
thank you for your response. I took the Auto Response <-> Queue option,
in the Auto Reponse Managment I created my message, then set the *Type:
*to "auto reject". But right now I'm a little frustrated as it doesn't
work out as supposed to.
In the queue management I set the Follow Up
On 20100816 at 06:26 AM Julian Junge typed...
> option a.) When a mail is send to a closed ticket, the mail bounces, and the
> sender receives a notification that his case is closed and he please removes
> the ticket number from the subject and sends that mail again.
You could create a reply d
Title: signature julian futurlink generic
Dear all,
I think I got it myself, I had my head to stuck up in the
notification area that I forgot the Auto respones.
Thanks anyway!!
Julian
On 16/08/2010 12:20, Julian Junge wrote:
Hi a
Hi all,
I need somebody that points me into the right direction. I have set-up a
customer notification for Pending Auto Close + and -, basically saying
that the incident will be closed in 24h if nobody opposes. Works
perfect, though some people tend to ignore these messages and respond to
th
