behalf of Michiel Beijen
Sent: Mon 5/16/2011 1:59 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Modify Criticality Names
Hi Nathan:
On Sun, May 15, 2011 at 23:08, Nathan Unsworth wrote:
> I need to modify the Criticality names in Services. The defaults are "1
&g
Hi Nathan:
On Sun, May 15, 2011 at 23:08, Nathan Unsworth wrote:
> I need to modify the Criticality names in Services. The defaults are "1
> very low", "2 low", etc. I need them to read "Undefined", "Low", "Medium",
> etc. I have looked everywhere I can think of but I am not able to find the
>
I need to modify the Criticality names in Services. The defaults are "1 very
low", "2 low", etc. I need them to read "Undefined", "Low", "Medium", etc. I
have looked everywhere I can think of but I am not able to find the
files/settings to modify.
Background: Our current ticketing system ha
