Yep I agree, I guess this is where language translation comes into
play, but Parent/Child would definitely have been a better name for
the module.
Steve
On 10 February 2013 05:22, Atom Powers wrote:
> That looks like it is almost exactly what I am looking for. Thank you.
>
> I saw notes on "mas
tomer as non-mandatory
field.
Thanks,
Jignesh
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Atom
Powers
Sent: Sunday, February 10, 2013 10:53 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Multiple Customers on a ticket?
That looks like it is almost exactly what I am looking for. Thank you.
I saw notes on "master/slave" features but to me that means "system
failover". I would have looked for something called "parent/child" tickets.
On 2/9/2013 4:07 AM, Steven Carr wrote:
On 8 February 2013 23:08, Atom Powers
On 8 February 2013 23:08, Atom Powers wrote:
> During a service interruption we often have many people reporting the
> same problem, each creating a ticket. Is there a way to merge the
> tickets in such a way that every customer will still receive replies and
> updates to the ticket? This would ma
During a service interruption we often have many people reporting the
same problem, each creating a ticket. Is there a way to merge the
tickets in such a way that every customer will still receive replies and
updates to the ticket? This would make it easier for our agents to
manage communication a
