On Wed, Mar 19, 2003 at 05:59:51AM -0800, Wes Plate wrote:
> > A) The agent-follow-up-notification must be enabled in the agent preferences.
> > (added new chapter to the doc:
> > http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/notification.html)
>
> I do have notification turned on, and
Hi,
On Tue, Mar 18, 2003 at 07:55:51AM -0800, Wes Plate wrote:
> Hello, this is my first post, we just got OTRS up and running and we are now
> starting the configuration and testing process. We have 1.0.2 installed.
;-)
> First question: It concerns me that when I am creating a reply to a
> c
Hello, this is my first post, we just got OTRS up and running and we are now
starting the configuration and testing process. We have 1.0.2 installed.
First question: It concerns me that when I am creating a reply to a
customer, my email message in the window shows "> " instead of "> " at
the b
