known bug (#4257).
You have to download
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.416&view=markup
and
chage the one presents in .../Kernel/System
Let me know.
MV
On Wed, Oct 14, 2009 at 10:12 AM, Quanzhong Zhang <
quanzhong.zh...@xjtlu.edu.cn> wrote:
>
> Notifi
Hi Quanzhong,
On 14.10.2009, at 10:12, Quanzhong Zhang wrote:
I already do the following action:
Go into Admin ---> [Notification {Event}] and then create a rule like
this:
Name: Ticket State Changed
Recipient: Customer
Event: TicketStateUpdate
Priority: select all.
State: select both of the "c
Notification for closed ticket
Hello,
I'm using OTRS 2.4.4 on CenotOS 5.3 x86_64.
Could you help me to set the system so that notifications can
automatically send to a customer when ticket has been closed? My
customer can receive an email when they create a new ticket.
I already do the follo
IL PROTECTED]>
To:
Sent: Friday, August 24, 2007 4:23 PM
Subject: [otrs] Notification for closed ticket
Hello,
I'd like to send an auto answers to the customer at closing a ticket but I
don't find how to do this. This possibility isn't in the list of au
Hello,
I'd like to send an auto answers to the customer at closing a ticket but I
don't find how to do this. This possibility isn't in the list of auto
answers...
Thanks for the help
_
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