Hi,
I have configured OTRS and I have added new customized ticket states.
I have added the new customized states in Ticket -
Frontend::Agent::Ticket::ViewNote, and view state option is enabled.
But I cannot see those ticket states in next state type in note template.
On Mon, 9 Jan 2012 11:49:08 +0530, Nikhil Joshi
nikhil.jo...@architectsap.com wrote:
Hi,
I have configured OTRS and I have added new customized ticket states.
I have added the new customized states in Ticket -
Frontend::Agent::Ticket::ViewNote, and view state option is enabled.