[otrs] OTRS:ViewNote configuration

2012-01-08 Thread Nikhil Joshi
Hi, I have configured OTRS and I have added new customized ticket states. I have added the new customized states in Ticket - Frontend::Agent::Ticket::ViewNote, and view state option is enabled. But I cannot see those ticket states in next state type in note template.

Re: [otrs] OTRS:ViewNote configuration

2012-01-08 Thread Roy Kaldung
On Mon, 9 Jan 2012 11:49:08 +0530, Nikhil Joshi nikhil.jo...@architectsap.com wrote: Hi, I have configured OTRS and I have added new customized ticket states. I have added the new customized states in Ticket - Frontend::Agent::Ticket::ViewNote, and view state option is enabled.