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-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Christian Schoepplein
Sent: Thursday, June 23, 2005 7:04 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite
Hello Jan and Rick,
On Thu
Hello Jan and Rick,
On Thu, Jun 16, 2005 at 11:28:59AM +0200, Jan Mariën wrote:
>On 6/16/05, Cogley, Rick <[EMAIL PROTECTED]> wrote:
>> Just wondering: is there a setting for use in Config.pm that allows you to
>> change the default behavior of the FAQ selection process in ticket zoom,
>> where yo
I tested this - works perfect! Thanks!
Cheers,
Rick
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jan
Marien
Sent: Thursday, June 16, 2005 6:29 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite
On
Great - thanks!
Best Regards,
Rick
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jan
Marien
Sent: Thursday, June 16, 2005 6:29 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite
On 6/16/05, Cogley
On 6/16/05, Cogley, Rick <[EMAIL PROTECTED]> wrote:
> Greetings list -
>
> Just wondering: is there a setting for use in Config.pm that allows you to
> change the default behavior of the FAQ selection process in ticket zoom,
> where you get the popup and choose a FAQ article from the list to enter
Greetings list -
Just wondering: is there a setting for use in Config.pm that allows you to
change the default behavior of the FAQ selection process in ticket zoom,
where you get the popup and choose a FAQ article from the list to enter into
your ticket response. The default seems to be to overwr
