Hi Nicolas,
On Tue, May 30, 2006 at 10:00:18AM -0400, Nicolas Karlinski wrote:
>I am in the process of implementing OTRS for our Customer Service Groups.
>Despite my searches, I am still not able to do the following (at least without
>changing the code..)
>
>- When I move ticket to a queue, I wou
Hi
there,
I am in the process
of implementing OTRS for our Customer Service Groups.
Despite my searches,
I am still not able to do the following (at least without changing the
code..)
- When I move
ticket to a queue, I would like the state to be change to "new". I changed the
Ticket::D
