Re: [otrs] OTRS Evaluation Questions

Dear Nils, Right, that was my first post on this thread. I thought that when you referred to "out of the box" you meant without configuration/creating a Notification Event. I just was checking in case I missed something. Always looking to learn something new. Thanks! :) Kind regards, Gerald On S

Re: [otrs] OTRS Evaluation Questions

Dear Gerald, you can use the event based notification mechanism to trigger sending an email to the customer on ticket closure. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 24.12.2010, at 17:19, Gerald Young wrote: > Nils: Really? Out of th

Re: [otrs] OTRS Evaluation Questions

Nils: Really? Out of the box? I thought unless you Compose Answer/Reply with close, there wouldn't be a notification with to the customer of closed ticket. (see the disclaimer on the Wiki) On Fri, Dec 24, 2010 at 8:53 AM, Nils Leideck wrote: > Dear Kevin, > > Simply answered: yes , yes and yes ;-

Re: [otrs] OTRS Evaluation Questions

Dear Kevin, Simply answered: yes , yes and yes ;-) 1. Out of the box 2. done on organizational level limited actions per frontend to archive your idea 3. same as 2. Contact en...@otrs.com for getting a complete list of conceptional design workshops content. Merry Christmas! Nils — Nils Lei

Re: [otrs] OTRS Evaluation Questions

1) Yes http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed 2) ... maybe, but that might require extra work on the customer's part (close tickets from customer web front end is always available). Then

[otrs] OTRS Evaluation Questions

Hello All, I am currently evaluating OTRS help desk. We currently have a Notes based help desk system which works very fine and it has many checks and balances. However, it is not web based. In our current evolution as a help desk, a web based system would be an answer to many limitations. Hopi