Re: [otrs] OTRS LDAP Agent Authentication

Lol Michiel, Thanks for that and all your previous help :) David On Tue, Aug 4, 2009 at 10:35 AM, Michiel Beijen wrote: > You could have also just ran otrs/bin/otrs.addUser2Group -g admin -u > username -p rw > .. but maybe that's for the next time... ;-) > -- > Michiel Beijen > Software Consul

Re: [otrs] OTRS LDAP Agent Authentication

hello; sorry but i need help, my web installer didn't work thx for help Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Tue, 4 Aug 2009 11:35:26 +0200 From: mich...@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] OTRS LDAP Agent Authentication

Re: [otrs] OTRS LDAP Agent Authentication

You could have also just ran otrs/bin/otrs.addUser2Group -g admin -u username -p rw .. but maybe that's for the next time... ;-) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Aug 4, 2009 at 11:15, David Holder wrote: > Hi Rory, > > Thanks for

Re: [otrs] OTRS LDAP Agent Authentication

Hi Rory, Thanks for your comments, that's exactly what I did and now it works fine. I loged on as myself via LDAP config, then re-applied local config, promoted myself to full rights and then re-applied the LDAP config, therefore I can now have access to the admin area as well as promote other au

Re: [otrs] OTRS LDAP Agent Authentication

Before you implement the LDAP Auth config you need to create a user for doing ldap lookups who is in both your AD and your DB. You need to have this user, (or another user who is in both the AD and the DB) promoted to Admin before you implement the Ldap Auth config. To get yourself an admin login s

Re: [otrs] OTRS LDAP Agent Authentication

Hi again, Managed to sort this issue out, now I have all my agents authenticating into OTRS via LDAP. Thanks for your help. Just a quick thing, Once an agent logs in they dont have access to the Admin section of OTRS, nor can i log in as r...@localhost. Is there a way either to give them ac

Re: [otrs] OTRS LDAP Agent Authentication

Hi Michiel, Have tried putting that in but when I launch OTRS in firefox i get: Failed to Connect The connection was refused when attempting to contact localhost. Will return to normal if i remove it. Any ideas? David On Mon, Aug 3, 2009 at 10:01 PM, Michiel Beijen wrote: > Try: > $Self

Re: [otrs] OTRS LDAP Agent Authentication

Try: $Self->{'AuthSyncModule::LDAP::Host'} = 'myserver.domain.local'; (without the ldap:// bit) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Aug 3, 2009 at 22:13, David Holder wrote: > Hi Michiel, > > Thank you for your quick response, I t

Re: [otrs] OTRS LDAP Agent Authentication

Hi Michiel, Thank you for your quick response, I thought the LDAP sync was a performance enhancement rather than a necessity, cheers for pointing that out. Unfortunately I'm still having issues with it, it seems my OTRS installation is very sensitive to that extra bit of code, I just implemented

Re: [otrs] OTRS LDAP Agent Authentication

You'd need to also configure LDAPSync (and, map attributes from LDAP to OTRS) in order for the accounts to automatically synchronize. See the part under "AuthSyncModule" in the Manual: http://doc.otrs.org/2.4/en/html/x1826.html Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 41

[otrs] OTRS LDAP Agent Authentication

Hi Chaps, I'm trying to authenticate agents on my OTRS implementation (OTRSforwin) by adopting the LDAP template like so: (Windows Server 2003 Active Directory domain controller) ## Start of LDAP Config ## # This is an example configuration for an LDAP auth. backend.