Hello,
I have two OTRS tickets that I took ownership from an exasperated
customer.
When you close the tickets, the OTRS system seems to automatically
re-open them within seconds.
Any suggestions on how to keep this tickets closed for good would be
greatly appreciated.
Regards,
David
Hi,
what does the ticket´s history say? Perhaps you can find something useful in
there.
Lars
Hello,
I have two OTRS tickets that I took ownership from an exasperated
customer.
When you close the tickets, the OTRS system seems to automatically
re-open them within seconds.
Any
Hi,
make sure the ticket owner/customer is specified with anything else than the
ticket systems own mailaddress. Otherwise closing the ticket will cause an
e-mail to that address telling successfully closed which re-opens the ticket.
;-)
Hello,
I have two OTRS tickets
OTRS.org
Subject: AW: [otrs] OTRS Ticket Will Not Stay Closed
Hi,
make sure the ticket owner/customer is specified with anything else than the
ticket systems own mailaddress. Otherwise closing the ticket will cause an
e-mail to that address telling successfully closed which re-opens the ticket
