ssage -
From: "Erol YILDIZ" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Sent: Saturday, October 09, 2004 11:48 PM
Subject: Re: [otrs] OTRS as an internal help desk system
Thanks for the reply, and do you solve the hierar
[EMAIL PROTECTED] schrieb am 10.10.2004 06:00:24:
> I use OTRS exclusively for an internal help desk system. Currently
it
> is limited to IT related requests. So only individuals from
the IT
> department are agents on the helpdesk. The rest of the company
is
> treated as "customers" and they h
[EMAIL PROTECTED] schrieb am 09.10.2004 23:48:30:
> Thanks for the reply, and do you solve the hierarcy? I mean is there
a head
> of the IT department who assigns the owners of the tickets to the
IT agents
> which can not change the owner of the ticket etc?
>
> > I use OTRS exclusively for an in
I use OTRS exclusively for an internal help desk system. Currently it
is limited to IT related requests. So only individuals from the IT
department are agents on the helpdesk. The rest of the company is
treated as "customers" and they have to use email or the cpanel to
create and manage personal
2004 8:11 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS as an internal help desk system
Thanks for the reply. I have a LDAP server running on SuSE which has the
authentication information and its has postfix configured to use LDAP, =) I
will make OTRS make the customer
Thanks for the reply. I have a LDAP server running on SuSE which has the
authentication information and its has postfix configured to use LDAP, =) I
will make OTRS make the customer authentication over LDAP and create the
agent accounts myself over mysql and it will be ready to use.. =))
> Anybo
> Anybody tried to use OTRS as an internal helpdesk system for a whole
> company?
Can't say I have..
> I mean for example if someone from accounting dep.
> has a request
> from IT dep. he send his request throug the web interface of OTRS, if
> someone from human resources dep. requests somethin
Hi,
Anybody tried to use OTRS as an internal helpdesk system for a whole
company? I mean for example if someone from accounting dep. has a request
from IT dep. he send his request throug the web interface of OTRS, if
someone from human resources dep. requests something from another department
he s
