You should use the Generic Interface, the OTRS web service interface with a
built-in generic ticket connector supporting SOAP connections.
http://doc.otrs.org/3.1/en/html/webservice_gui.html
On 07.10.2012, at 01:28, Muhammad El-Sergani wrote:
> Not an expert on OTRS here, but sure yes! :)
> I b
Not an expert on OTRS here, but sure yes! :)
I believe it's well documented in the Admin Guide(?).
Thanks
//M
On Sat, Oct 6, 2012 at 6:48 PM, Jean BROW wrote:
> Hi,
>
> Our agents have an problem that they need to have a browser window with
> OTRS open in additional to existing CRM plattform.
Hi,
Our agents have an problem that they need to have a browser window with
OTRS open in additional to existing CRM plattform.
Is it an possibility to connect to OTRS from our existing CRM plattform?
Any API?
Thanks in advance.
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