Re: [otrs] OTRS helpdesk vs OTRS ITSM

2013-03-25 Thread David Boyes
User questions and discussions about OTRS. Subject: [otrs] OTRS helpdesk vs OTRS ITSM Hi, Can someone please help me understand the difference between OTRS helpdesk vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS Linux version 6.4. Regards, Ka

Re: [otrs] OTRS helpdesk vs OTRS ITSM

2013-03-25 Thread Steven Carr
OTRS helpdesk is the base product. OTRS ITSM is the OTRS helpdesk product with additional modules installed which give it ITSM functionality... http://www.otrs.com/en/software/otrs-itsm/features/ Steve On 25 March 2013 09:40, Kaushal Shriyan wrote: > Hi, > > Can someone please help me understan

[otrs] OTRS helpdesk vs OTRS ITSM

2013-03-25 Thread Kaushal Shriyan
Hi, Can someone please help me understand the difference between OTRS helpdesk vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS Linux version 6.4. Regards, Kaushal - OTRS mailing list: otrs - Webpage: ht