Hi Rajiv,
On Wed, Jul 28, 2004 at 07:06:41AM +, Rajiv wrote:
> This is probably right out of the FAQ, but I couldnt find it there. I
> am trying to get OTRS use the References email header to thread
> messages. As far as I can see, it seems to be using the Ticket number
> in the Subject line t
Hi,
This is probably right out of the FAQ, but I couldnt find it there. I
am trying to get OTRS use the References email header to thread
messages. As far as I can see, it seems to be using the Ticket number
in the Subject line to thread the messages. Is there some
configuration change required to
