otrs has a Customer Interface Module, Instructions on how to tailor this
to specific data entry requirements are included in the otrs
documentation available at http://otrs.org/
Un-authenticated data entry is not really a good idea, especially if
your users have a pretty basic understanding, and v
Hi James,
James Pickard wrote:
What we are looking for is to have a webpage that users can go to, fill
in some mandatory fields in a form, and submit a job request that way.
I was hoping to not have to have the users log in to the system (ie
create an account, log in etc etc.) as ours users a
Hi everyone,
Firstly I’d like to qualify this by saying that my
knowledge of OTRS is only at a user level. We had OTRS installed for us
by an IT consultant and technically, I know very little about the system.
What we are looking for is to have a webpage that users can
go to,
