d to a group where the customer RW rights has.
Vielen Dank,
Shawn Beasley
Support - IT
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Richard Petty
Gesendet: Samstag, 31. Dezember 2005 01:16
An: otrs@otrs.org
Betreff: [otrs] OTSR Configuration Optio
I'm evaluating OTSR to possible replacement of our current, in-house
developed ticket system. I've printed and bounds the docs, studied them,
and based on what I've read therein and in this mail list, I have some
concerns about the way OTSR works versus how we'd like it to work.
Our current ticket
