Re: [otrs] OpenLDAP Testing?

FWIW, this seems to be the block of code having a problem. foreach my $Entry ($Result->all_entries) { $UserDN = $Entry->dn(); foreach my $Key (keys %{$Self->{ConfigObject}->Get('UserSyncLDAPMap'.$Self->{Count})}) { # detect old config

Re: [otrs] OpenLDAP Testing?

This is what it shows: Software error: Can't locate object method "get_value" via package "Net::LDAP::Entry" at ../..//Kernel/System/Auth/LDAP.pm line 348, line 4. For help, please send mail to the webmaster ([EMAIL PROTECTED] ), giving this error message and the

Re: [otrs] OpenLDAP Testing?

Hi Jeff, Could you send what otrs gives you as error message? Because it works without the LDAPSync, I would suppose that one of the fields you are trying to sync does not exist. But I don't see how the mapping is done into the DB. Hope this helps, C. On Tue, Jun 10, 2008 at 1:01 AM, Jeff Davis

Re: [otrs] OpenLDAP Testing?

Tried it w/values from Defaults.pm - same error. All ldap attributes exist, user is member of group. It works as long as I do not want to sync user to DB. Same issue happens with customer accounts. If past experience is any indicator, I must be missing something. Here's my Config.pm, with

Re: [otrs] OpenLDAP Testing?

Christophe, I've made some progress, but having issues with ldapsync... I will take some time and go through Defaults.pm and see if that brings enlightenment. We have what I consider a fairly vanilla OpenLDAP implementation. Hoping that the defaults.pm is geared towards that. -Jeff Chris

Re: [otrs] OpenLDAP Testing?

Thanks very much... >From my testing so far it appears something I've done/failed to do is preventing agents' ldap info from getting into the system_user table.  If I manually add it works, but the ldap sync throws an error. Am I mistaken that this should happen, or do I need to manually add

Re: [otrs] OpenLDAP Testing?

I've done this (so far just starting with the agent side of things.  After setting the baseDN (should actually be called Users DN, or DN for users OU - object naming is a bit confusing, at least for the likes of yours truly). It is now talking to the ldap server, but... Gets unhappy and throw

Re: [otrs] OpenLDAP Testing?

Hi all, The configuration from Ed is only for the Customer authentication (= users submitting questions to otrs) As Nils correctly stated, there are 2 types of "users": - users --> otrs agents, service desk agents - customers --> users submitting incidents. In the LDAP configuration, there are

Re: [otrs] OpenLDAP Testing?

Ed Greenberg wrote: It wasn't easy for me either. A few things I learned (as a newbie): There are both users and customers. You need to enable LDAP lookups for each one separately. It's more accurate to say there are two kinds of users: agents and customers. Nils. __

Re: [otrs] OpenLDAP Testing?

Jeff Davis wrote: New to OTRS... Currently evaluating to see if this system is right for our organization. It's installed, now trying to get LDAP functionality. We use openldap. Steps in docs are a bit unclear to me as to what needs to be done and where to enable LDAP Auth & sync, and met

[otrs] OpenLDAP Testing?

New to OTRS... Currently evaluating to see if this system is right for our organization. It's installed, now trying to get LDAP functionality. We use openldap. Steps in docs are a bit unclear to me as to what needs to be done and where to enable LDAP Auth & sync, and methods for testing/de