Re: [otrs] Otrs ticketsystem transfer to other server

Thanks for all sugestion's. I'll try to update first, and if it's failed I'll make a copy and convert database and connect to new install of otrs. -- Regards Grzegorz Dajuk - OTRS mailing list: otrs - Webpage:

Re: [otrs] Otrs ticketsystem transfer to other server

Mh... I think that I'm too new to otrs, to make upgrade without any system crashes :)) It;s a production envirement so I can't make any mistake. In that case, testing the upgrade on a local machine that is not connected to the internet would be a good idea. I suppose, that it's better to

Re: [otrs] Otrs ticketsystem transfer to other server

Subject:Re: [otrs] Otrs ticketsystem transfer to other server Sent by:otrs-boun...@otrs.org

[otrs] Otrs ticketsystem transfer to other server

Hello, I need, to transfer my acctual OTRS installation, to the new server. Previously the OS on the otrs machine was Debian. Now It's CentOS. Alternatively I can use tthe other Debian machine, but it's as a last resort. So.. what do you suggest, how to do it without problems? Mabe I need

Re: [otrs] Otrs ticketsystem transfer to other server

Hi, I need, to transfer my acctual OTRS installation, to the new server. Previously the OS on the otrs machine was Debian. Now It's CentOS. Alternatively I can use tthe other Debian machine, but it's as a last resort. So.. what do you suggest, how to do it without problems? Mabe I need to

Re: [otrs] Otrs ticketsystem transfer to other server

Lars Monsees pisze: Hi, I need, to transfer my acctual OTRS installation, to the new server. Previously the OS on the otrs machine was Debian. Now It's CentOS. Alternatively I can use tthe other Debian machine, but it's as a last resort. So.. what do you suggest, how to do it without

Re: [otrs] Otrs ticketsystem transfer to other server

I think that the best is to install new otrs and then sync the files. I've made many changes in configuration of otrs. For example create clients,groups,roles, queues, autoresponds. and the Sysconfig options. I clients, etc. is stored in the DB, so syncing the files would have no effect.

Re: [otrs] Otrs ticketsystem transfer to other server

Lars Monsees pisze: I think that the best is to install new otrs and then sync the files. I've made many changes in configuration of otrs. For example create clients,groups,roles, queues, autoresponds. and the Sysconfig options. I clients, etc. is stored in the DB, so syncing the files

Re: [otrs] Otrs ticketsystem transfer to other server

Hi, We use OTRS since couple last versions and I must say that upgrading is not simple but transferring tickets from old version to new will be even harder. What I do is set up small virtual server just for me (takes 30min) then I set up current otrs (unpack the buckup and sql

Re: [otrs] Otrs ticketsystem transfer to other server

Only problem with the transfer is that the databases structure may change from version to version.  The upgrade scripts are one way (upgrade). You'd have to custom a downgrade script and it would potentially cause problems. It would be far easier to maintain consistent versions across each