Re: [otrs] Permissions to add notes

2007-06-01 Thread Gabriele D'Andrea
Well, it's kind of an old post, but I can try to answer all the same, cause maybe it can be useful for others to know. To only allow an agent to add a note without rw permissions, you can change the SysConfig. I'm using OTRS 2.1.7 and it can be don through the web interface, for older version ma

[otrs] Permissions to add notes

2005-10-11 Thread Rob Cas
Hi, The scenario I've run into is: I've created a phone ticket into a queue for which I have create/ read-only permission (not write permission). The customer has subsequently called again with additional information. I'd like to be able to add an internal note to the original ticket