Hi Andrew,
Dear collegues,
we have the OTRS setup here which is somewhat complex. At central tech
support division, each engineer (agent) has complete permissions to
admin the system. Subsidiaries have their own queues; aget at
subsidiary has RW permission for his division's queue, and can move
Dear collegues,
we have the OTRS setup here which is somewhat complex. At central tech
support division, each engineer (agent) has complete permissions to
admin the system. Subsidiaries have their own queues; aget at
subsidiary has RW permission for his division's queue, and can move
ticket to
