I've got the same problem: agents receiving notifications when a ticket
is opened via mail but not when is opened via web interface.
Trevor Vaughan wrote:
--- I think that my problem was that I wasn't explicitly setting the owner
--- of the ticket so it was sending notifications to a
Well, everything seems to work now.
I think that my problem was that I wasn't explicitly setting the owner
of the ticket so it was sending notifications to a non-existant user.
Thanks,
Trevor
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Hi Trevor,
On Wed, Aug 10, 2005 at 07:50:50AM -0400, Trevor Vaughan wrote:
Hmm...That's the setting that I have right now.
OK.
Could this be a permissions problem on some of the scripts? I'm not
getting permissions errors.
No, a permission error would not cause such a behavior.
I may try a
Hi Trevor,
On Tue, Aug 09, 2005 at 11:58:10AM -0400, Trevor Vaughan wrote:
Basically, does anyone know how to properly set up Agent Notifications.
I.e. When an external email comes into the queue, a notification is sent.
When an agent enters something into the queue, a notification is sent.
