Hi Lars,
I was able to enable the status view module and it now appears in the
NAV Bar. Thanks for the advise!
Is there a way though to customise it to have diferent status view of
seperate queues and not all combined?
Regards,
Pieter
Pieter de Vries
Project Manager
Network
Hi All,
Please direct me to the correct mailling list if this is the wrong one
for my question.
Is it possible to change the Queue Viem to show all tickets in a queue
and not just the ones which is unlocked? the reason I ask this is for
supervisor puposes. We are still in the process of
Den 28/07/2008 kl. 06.14 skrev Pieter de Vries:
I will admit that I am new to OTRS and might be missing the point of
locked tickets, if so, please point me in the right direction if I
have it wrong.
It's an easy point to miss. Locked means Somebody is working in
this, don't touch it. Think
Hi Lars,
Thank you for the clarification. I just had a look in AdminSysconf
and statusview is enabled but the tick box is greyed out. I also see
no link on the toolbar that says Statusview. Could this be caused by
the fact that we are running OTRS::ITSM on Microsoft Server 2003 as
