2009/1/23 CARNINO Daniele (FIAT ITEM) daniele.carn...@fiatgroup.com
Would anybody have an idea ?
*Uhm... sorry, maybe I can't understand exactly what you mean due to the
fact that english is not my primary language but..*
*The customers should access the system through the customer
Hello,
I've installed otrs and having some things to configure, I'd like to be sure I
understand the queues/groups/agents/customer permission system correctly.
* A queue is associated to a Group
* each agent can be associated to groups with a set of permissions (ro, create,
..., rw)
* when
