gt; > Yeh you are right, now I marked my bug asd invalid and closed it.
> >
> > Gabriele
> >
> > - Original Message -
> > From: "André Bauer" <[EMAIL PROTECTED]>
> > To: "User
iscussions about OTRS.org
Sent: Monday, August 27, 2007 10:03 AM
Subject: Re: [otrs] Reject of closed tickets not properly working
Hi,
Maybe you should keep it and only change version from 2.1.7 to 2.2.2 and
adding a note as a latest post because by closing it, noone at OTRS team will
b
t, now I marked my bug asd invalid and closed it.
>
> Gabriele
>
> - Original Message -
> From: "André Bauer" <[EMAIL PROTECTED]>
> To: "User questions and discussions about OTRS.org"
> Sent: Saturday, August 25, 2007 3:18 AM
> Subject
g"
Sent: Thursday, August 23, 2007 2:03 PM
Subject: Re: [otrs] Reject of closed tickets not properly working
Hi Laurent Minost,
LM> I can confirm this behaviour also, I've just got the same thing a
few
LM> minutes ago to test if this setting was working correctly and how
LM> c
ns about OTRS.org"
> Sent: Thursday, August 23, 2007 2:03 PM
> Subject: Re: [otrs] Reject of closed tickets not properly working
>> Hi Laurent Minost,
>>
>> LM> I can confirm this behaviour also, I've just got the same thing a few
>> LM> minutes ago to te
questions and discussions about OTRS.org"
Sent: Thursday, August 23, 2007 2:03 PM
Subject: Re: [otrs] Reject of closed tickets not properly working
Hi Laurent Minost,
LM> I can confirm this behaviour also, I've just got the same thing a few
LM> minutes ago to test if this settin
Hi Laurent Minost,
LM> I can confirm this behaviour also, I've just got the same thing a few
LM> minutes ago to test if this setting was working correctly and how
LM> customer is told that his ticket has been rejected.
I think this is an OTRS 2.2.2 only bug because it worked for me for
months in
Posted a bug report to bugzilla
Bug n. 2206
http://bugs.otrs.org/show_bug.cgi?id=2206
Bye
Gabriele
- Original Message -
From: Laurent Minost
To: User questions and discussions about OTRS.org
Sent: Friday, August 17, 2007 10:03 AM
Subject: Re: [otrs] Reject of closed tickets
Hi Gabriele,
I can confirm this behaviour also, I've just got the same thing a few
minutes ago to test if this setting was working correctly and how
customer is told that his ticket has been rejected.
Follow up emails to a ticket placed in a queue where Follow up is set to
rejected in Queue setti
I'm running OTRS 2.1.7 and I' ve configured my queues so that follow ups for
closed tickets are rejected.
Yesterday, I received a followup for a closed ticket, that wasn't rejected.
The syslog showed that entry
Aug 1 12:05:08 otrs OTRS-PM3-10[5620]:
[Notice][Kernel::System::PostMaster::Reject
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