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Subject: Re: [otrs] Remove completely a ticket
Hi Greg!
Thanks for your help.
I didn't think about using a GenericAgent. In fact I think that the only
way to absolutely delete a ticket from the system, doesn't it?
Rafael
Greg Horne escribió:
> I think thi
lto:[EMAIL PROTECTED] Behalf Of
> [EMAIL PROTECTED]
> Sent: Wednesday, June 13, 2007 1:32 PM
> To: otrs@otrs.org
> Subject: [otrs] Remove completely a ticket
>
>
> Hi,
>
> I've been playing around with my OTRS system and now I would like to pass
> to production s
-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTECTED]
Sent: Wednesday, June 13, 2007 1:32 PM
To: otrs@otrs.org
Subject: [otrs] Remove completely a ticket
Hi,
I've been playing around with my OTRS system and now I would like to pass
to production state and I need to r
In the admin area, look at the GenericAgent module, see the docs here:
http://doc.otrs.org/2.1/en/html/x1095.html
Regards,
Richard
[EMAIL PROTECTED] wrote:
Hi,
I've been playing around with my OTRS system and now I would like to pass
to production state and I need to remove completely some d
Hi,
I've been playing around with my OTRS system and now I would like to pass
to production state and I need to remove completely some dumy tickets. Is
it possible? I haven't seen any feature of this kind but may be I'm wrong,
I'm thinking about remove them directly from the database.
Any help?
