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alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int>
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils
Leideck - ITSM
Enviado el: Martes, 08 de Junio de 2010 02:41 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs]
Hi,
On 08.06.2010, at 10:37, wrote:
> Just wondered how you remove the SLA field from the customers when they are
> creating a ticket
If you have the Service-Feature enabled this is not possible in the current
version of OTRS without modifications to CustomerTicketMessage.dtl.
PS: This will
Hi
Just wondered how you remove the SLA field from the customers when they are
creating a ticket
Mvh
Anders Bakke
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