Ugo Bellavance a écrit :
Hi,
I'm relatively new to OTRS...
I'm looking for the configuration for this:
Whenever I reply to a ticket, a copy is sent to the queue e-mail
address. This cause a ticket to be re-opened whenever I reply and
change the status to 'closed'. I don't see where
Hi,
I'm relatively new to OTRS...
I'm looking for the configuration for this:
Whenever I reply to a ticket, a copy is sent to the queue e-mail
address. This cause a ticket to be re-opened whenever I reply and
change the status to 'closed'. I don't see where I coulc have
configur