s.org
Sent: Thursday, January 03, 2008 5:28 PM
Subject: Re: [otrs] Reply-to field for Agent notification
Hi Gabriella,
thank you for your answer and by the way happy new year to you and to all
list members.
Reading your answer, it seems that you're talking about setting up
notifications for cust
uot; <[EMAIL PROTECTED]>
To:
Sent: Wednesday, December 26, 2007 5:08 PM
Subject: [otrs] Reply-to field for Agent notification
Hi there,
We try to setup a working OTRS system for our support team. These guys
are mainly supporting our customers through email, spending most of th
close the tickets,
change the state of the tickets, and do other administrative operations
Gabriele
- Original Message -
From: "Christophe Pouillet" <[EMAIL PROTECTED]>
To:
Sent: Wednesday, December 26, 2007 5:08 PM
Subject: [otrs] Reply-to field for Agent notification
Hi there,
We try to setup a working OTRS system for our support team. These guys
are mainly supporting our customers through email, spending most of their
time at customers sites with no web access.
We would like to use OTRS to manage tickets but we are stuck with an
usage problem.
We would lik
