Hi,
On 21.05.2010, at 06:47, Scott Johnson wrote:
> So what is the best way to communicate to a customer from a mobile
> device that can't access the web interface, while still allowing otrs
> to track the reply?
Well … If you cannot access OTRS it is a very good question :-)
I would propose to
So what is the best way to communicate to a customer from a mobile
device that can't access the web interface, while still allowing otrs
to track the reply?
-Scott
On 5/21/10, Nils Leideck - ITSM wrote:
> Hi,
>
> On 20.05.2010, at 20:24, Scott Johnson wrote:
>
>> I'm fairly new to otrs, and I su
Hi,
On 20.05.2010, at 20:24, Scott Johnson wrote:
> I'm fairly new to otrs, and I suppose this question has been asked
> before, but I'm not able to find an answer. What I want to do is to be
> able to reply to a ticket that is created by a customer from my mobile
> device, and have that reply f
Hello:
I'm fairly new to otrs, and I suppose this question has been asked
before, but I'm not able to find an answer. What I want to do is to be
able to reply to a ticket that is created by a customer from my mobile
device, and have that reply forwarded to the customer.
So, for example, Custome
> Many thanks... SO simple I'm embarrassed.
No problem, many of us are very new to this and OTRS is a powerful beast
indeed. I'm very happy with the friendly atmosphere on this list. I'm just glad
to be able to help and also learn new things myself.
--
Lars
___
Many thanks... SO simple I'm embarrassed.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars
Jørgensen
Sent: 16 January 2008 12:42
To: otrs@otrs.org
Subject: RE: [otrs] Reply by email in web interface
> The only problem I seem to be having i
Leigh Blackwell wrote:
I have installed and started to use the system setup a number of
Customer
Company and select number of customer users for each company. I have
set up
a queue of groups and queues for the use of each company. I have
managed to
get incoming email from anyone (user or n
> The only problem I seem to be having is that I can not simply
> respond by email in the web interface, it only gives me the option to
> responding by phone.
You do this in the admin area.
Define one or more response templates in 'Responses'.
Assign the response(s) to a queue in 'Responses <-
Hi,
I have installed and started to use the system setup a number of Customer
Company and select number of customer users for each company. I have set up
a queue of groups and queues for the use of each company. I have managed to
get incoming email from anyone (user or not) at those company's ema
