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> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Polonkai Gergely
> Sent: viernes, 11 de marzo de 2011 17:37
> To: otrs@otrs.org
> Subject: [otrs] Reply to a customer ticket
>
> Hello!
>
> I have upgraded from OTRS 2.4.x to 3.0.6. Until today we
: [otrs] Reply to a customer ticket
Hello!
I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing
the ITSM features of OTRS::ITSM, which works great.
Today, we began to test the ticketing features, so we could fully
migrate from our old ReadyDesk system to OTRS. However, we cannot
Hello!
I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing
the ITSM features of OTRS::ITSM, which works great.
Today, we began to test the ticketing features, so we could fully
migrate from our old ReadyDesk system to OTRS. However, we cannot find a
reply feature in the ticket d