From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: Monday, June 27, 2011 2:35 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Reply to an email by Agent
Agent reply by email is not supported in OTRS. There's no proper way to
Hello Gerald,
Thanks for taking the time to answer back.
I understand the concept and see what you're talking about. But even then,
OTRS should put the correct To's and From's in the body of the new reply,
regardless who is answering who.
I hope this issue gets addressed by OTRS if possible, sinc
Agent reply by email is not supported in OTRS. There's no proper way to
verify the sender is really an agent (can be spoofed) and anyone who sends
to a ticket is assumed to be a customer. Besides which, this can lead to
out-of-OTRS communication on an issue, which means logging can't happen on
the
Any thoughts guys?
Has anyone noticed this issue as well?
On Thursday, June 23, 2011, Muhammad El-Sergani wrote:
> Any thoughts Gurus? :)
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
> On Wed, Jun 22, 2011 at 12:56 PM, Muhammad El-Sergani
> wrote:
>
> Dear all,
> There seems to be some
Any thoughts Gurus? :)
Thanks and Best Regards,
Muhammad El-Sergani.
On Wed, Jun 22, 2011 at 12:56 PM, Muhammad El-Sergani wrote:
> Dear all,
>
> There seems to be something wrong, when I reply to an email (from OTRS)
> that one other Agent wrote before me.
>
> The scenario goes as this:
> 1-
Dear all,
There seems to be something wrong, when I reply to an email (from OTRS) that
one other Agent wrote before me.
The scenario goes as this:
1- Customer sends email
2- Agent replies
3- I (Agent) reply back to the Agent.. my intention is to follow up on what
my colleague had just wrote earli
