You can currently only meet this requirement by assigning customer
users to services - and thus also by having a different set of
services per SLA.
It would require some custom code to make this automated - that can be done.
In future OTRS versions I'd want this to be better - contact me if
you'd
Hi guys,
Is it possible to have the SLA set by group? I can see in OTRS the SLA can be
associated with different types of services, but what I want is that for
different group of customers, for different services, we have different SLA.
For example,
We have three customer group "Gold group", "Sil
