Adam, thanks for your reply!
That was really helpful. Indeed the English description seems to be
somewhat deceptive... Is anybody else using the
'email-ticket'/'phone-ticket' as described by Adam? Is it a good idea
to change the translation file?
In my organization we find that the
In my organization we find that the naming is not totaly acurate.
email-ticket is actualy ticket+email becouse it logs a ticket and send
e-mail notification to user.
phone-ticket is the option that you need and should be called new ticket
becous it actualy just logs a ticket. There can be a
Hi to all,
I'm new to otrs and I was wondering if it is possible to have a
generic 'create ticket' option apart from 'phone-ticket' and
'email-ticket'.
This could be used to create a ticket for an issue that was spotted by
an otrs agent and could also simulate a personal TODO-list...
