questions and discussions about OTRS.
Subject: Re: [otrs] Service and SLA
Hi Zak,
Please remember to associate Customers to Services (or define default services)
at
http://yourserver/otrs/index.pl?Action=AdminCustomerUserService
Leonardo Certuche
On Mon, Jan 11, 2010 at 10:41 AM, Mohamed
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Service and SLA
Hi Zak,
Please remember to associate Customers to Services (or define default
services) at
http://yourserver/otrs/index.pl?Action=AdminCustomerUserService
Leonardo Certuche
On Mon, Jan 11, 2010
Hi,
Is it possible to set a SLA for a queue?
I tried to create a service and a sla but when the user creates a new ticket it
is not shown in the drop down list.
Regards,
Zak
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