Is there a script available that allows a user to view a more simplified
ticket interface without being able to sign in?
For example, a user is given a URL to the ticket in question that takes
the following params:
emailAddress
ticketID
createTime
Hello Armando,
I guess you could accomplish your objective without coding, just using the
postmaster feature of OTRS. If your user replies a notification sent to him
without changing the subject, that message will be added as one of the
ticket's articles, thuis giving him the chance to respond
