Hi Ovidiu,
On Mon, Mar 17, 2003 at 06:35:55PM +0200, Ovidiu Constantin wrote:
> >> 1). We would like to have more "properties" for tickets (different
> >> that (sub)queues) - like:
> >> Incident type = "Known Bug", "New Bug", "Testing"...
> >
> > That's no problem, you can use two "properties" as
>> 1). We would like to have more "properties" for tickets (different
>> that (sub)queues) - like:
>> Incident type = "Known Bug", "New Bug", "Testing"...
>
> That's no problem, you can use two "properties" as default.
> You can defined the key and the value of your properties (e. g. Incident Type
Hi Ovidiu,
On Fri, Mar 14, 2003 at 07:42:30PM +0200, Ovidiu Constantin wrote:
> We are testing OTRS, and we consider switching to it. We do have some
> questions, though. We have special needs here and would like to ask the
> developers if they consider implementing them.
>
> 1). We would like to
Dear OTRS developers,
First of all, congratulations for a beautiful product! It beats a lot
of closed-source products out there.
We are testing OTRS, and we consider switching to it. We do have some
questions, though. We have special needs here and would like to ask the
developers if they conside
