Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

2007-11-09 Thread Laurent Minost
I don't know of Windows installation of OTRS but I would advise you to change Log Type to File rather than Syslog on Windows Best regards, Laurent MINOST Cece Yaya Sudarya a écrit : Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the si

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

2007-11-08 Thread Cece Yaya Sudarya
Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the site : http://localhost/otrs/index.pl, it got me error : Software error: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: C:/OTR

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

2007-11-06 Thread Laurent Minost
Hi, This has nothing to do with a reply to survey module informations but ... Did you go properly through all installation steps as defined in the documentation on otrs.org website : http://doc.otrs.org/2.2/en/html/c267.html Basically, Admin login/password are defined through the installer.p

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

2007-11-05 Thread Cece Yaya Sudarya
Dear Laurent, Yes, I am a newbie looking for ticket number for application. I decided to download OTRS for Windows (since my company regulation is using Bill Gates :D), but after it has been installed, I tried to login the application and it said invalid/wrong user name and password :( I have rein

[otrs] Survey module : is there some manual, howto or informations somewhere about it ?

2007-11-05 Thread Laurent Minost
Hi, I think all is in the subject :) How do we use this module please ? I have it installed on my OTRS 2.2.3 but don't know how to clearly and precisely use it. It could be useful but searching otrs.org/mailing list archives and Google did not lead me to any clear documentations, howto or info