Hi,
Is that possible to turn on more article types for customer than webrequest, i
need e-mail-external, becouse a lot of our customers sends ticets via e-mail.
They use customer panel very seldom, i want to conviece them to use it more
often.
Kind regards,
Emilia
Why would you need to enable the e-mail-external article type? If a user
sends an email then it is automatically opened as a new ticket or added to
an existing ticket. If they login to the customer portal then the ticket
they create is created as a webrequest article so that you can
differentiate
and discussions about OTRS.
Subject: Re: [otrs] Ticket::Frontend::CustomerTicketZoom###ArticleType
Why would you need to enable the e-mail-external article type? If a user sends
an email then it is automatically opened as a new ticket or added to an
existing ticket. If they login to the customer portal
