SystemID change?
On Tue, Sep 4, 2012 at 9:27 AM, kurt kuene ku...@gmx.de wrote:
hello
I have upgraded OTRS to version 3.1x.
When I write an email to the system with a valid TicketID in the body or
the subject OTRS does not assign it anymore to the correct Ticket but makes
a new one
Is there a way to have a group get all emails from a ticket. I do not want the
communication to get locked between one person rather have it be a group effort
in solving the issues. We are using this internally only.
Example: If I create a ticket I want it to broadcast to all technical people
On 10/19/11 4:14 PM, Garabed Yegavian wrote:
Is there a way to have a group get all emails from a ticket. I do not
want the communication to get locked between one person rather have it
be a group effort in solving the issues. We are using this internally only.
Example: If I create a
