) and change the number when you migrate.
Rob
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
johnbarr...@mail.com
Sent: Friday, November 13, 2009 9:40 AM
To: otrs@otrs.org
Subject: [otrs] Ticket Numbering
We are in the process of migrating our production OTRS
We are in the process of migrating our production OTRS system to version 2.4.5
(from 2.3.4). We use AutoIncrement ticket numbering: testing the new version
with a migrated copy of our 2.3.4 system's database, tickets appear to be
getting assigned ticket numbers that had previously been used, but
Marius Flage wrote:
Nils Breunese (Lemonbit) wrote:
They are implemented in OTRS AFAIK (we don't use them). They are
called FreeText fields. You can find these settings in the
reference, but I don't know if there's a good explanation of
setting this up in the docs (I believe you need to u
Nils Breunese (Lemonbit) wrote:
They are implemented in OTRS AFAIK (we don't use them). They are called
FreeText fields. You can find these settings in the reference, but I
don't know if there's a good explanation of setting this up in the docs
(I believe you need to update your database table
Marius Flage wrote:
So, I have a few issues. First, I'm trying to change the ticket
numbering system from the default one. I tried looking in SysConfig
and alter the TicketNumbering there to AutoIncrement and then set
the MinCounterSize to 1, I see the changes being applied there, but
not
Hi there
I'm a bit new to the whole OTRS thingy and so far I really enjoy it.
I've been using RT for a couple of years now, so my whole experience of
issue tracking systems are based on this. That's why I try to imitate RT
as good as I can (especially for my agents, who are used to RT).
So,
via httpbasicauth) so
it should work.
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Robert Kehl
Verzonden: vrijdag 28 mei 2004 4:22
Aan: User questions and discussions about OTRS.
Onderwerp: Re: [otrs] Ticket numbering does not switch
On Wednesday,
On Wednesday, May 19, 2004 10:42 AM
Lohmeijer, Martijn <[EMAIL PROTECTED]> wrote:
> Is it correct that ticket numbering does not switch when there are
> already tickets in the system ?
>
> I wanted to test a switch from DateChecksum to Autoincrement
> (mincountersize=1). After stopping and star
Is it correct that ticket numbering does not switch when there are already tickets in
the system ?
I wanted to test a switch from DateChecksum to Autoincrement (mincountersize=1).
After stopping and starting Apache the numbering of tickets did not change however.
Met vriendelijke groet,
M
