Re: [otrs] Ticket State Change

2013-06-06 Thread Roman Gelfand
I got my answer. I needed to make change in in appropriate .dtl. Thanks On Thu, Jun 6, 2013 at 10:15 AM, Roman Gelfand wrote: > Outside of creating a ticket, I would like prevent a customer from > changing ticket state. How do I do that? > > Thanks in advance -

[otrs] Ticket State Change

2013-06-06 Thread Roman Gelfand
Outside of creating a ticket, I would like prevent a customer from changing ticket state. How do I do that? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] Ticket state change : operator notification?

2004-05-11 Thread Robert Kehl
On Tuesday, May 11, 2004 2:08 PM Lionel MARIE <[EMAIL PROTECTED]> wrote: > Is it possible to include a notification option in the next release of > OTRS, in order to have OTRS "operators" notified whenever the state of > tickets changes? > It is very interesting for our "Customer Care Manager" to b

[otrs] Ticket state change : operator notification?

2004-05-11 Thread Lionel MARIE
Hello, Is it possible to include a notification option in the next release of OTRS, in order to have OTRS "operators" notified whenever the state of tickets changes? It is very interesting for our "Customer Care Manager" to be aware of the life of tickets... If anybody has a hack for this! L