I got my answer. I needed to make change in in appropriate .dtl.
Thanks
On Thu, Jun 6, 2013 at 10:15 AM, Roman Gelfand wrote:
> Outside of creating a ticket, I would like prevent a customer from
> changing ticket state. How do I do that?
>
> Thanks in advance
-
Outside of creating a ticket, I would like prevent a customer from
changing ticket state. How do I do that?
Thanks in advance
-
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On Tuesday, May 11, 2004 2:08 PM
Lionel MARIE <[EMAIL PROTECTED]> wrote:
> Is it possible to include a notification option in the next release of
> OTRS, in order to have OTRS "operators" notified whenever the state of
> tickets changes?
> It is very interesting for our "Customer Care Manager" to b
Hello,
Is it possible to include a notification option in the next release of
OTRS, in order to have OTRS "operators" notified whenever the state of
tickets changes?
It is very interesting for our "Customer Care Manager" to be aware of
the life of tickets...
If anybody has a hack for this!
L
