AW: [otrs] Ticket follow-up question

> -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:otrs-admin@;otrs.org] Im > Auftrag von Marco Cintolesi > Gesendet: Mittwoch, 30. Oktober 2002 12:22 > An: [EMAIL PROTECTED] > Cc: OTRS Team > Betreff: [otrs] Ticket follow-up question > > We are

Re: [otrs] Ticket follow-up question

Marco Cintolesi wrote: we dont like to answer with the ticket ID in the subject theres a "trick" to use a X-header for ticket tracking ??? example: OTRS can insert a x-header like: X-OTRS-TT: TICKET 1234567890 and then track the ticket using this X-header, without using the "subject" field.

[otrs] Ticket follow-up question

Hi all, We are starting to use OTRS in our business, And (of course) i have some questions How OTRS track a follow-up to a ticket ??? For example, if the agent reply (via e-mail) to a message WITHOUT leaving the ticket ID in the subject, the subsequent reply from the customer comes as a n