Marius Flage wrote:
Nils Breunese (Lemonbit) wrote:
They are implemented in OTRS AFAIK (we don't use them). They are
called FreeText fields. You can find these settings in the
reference, but I don't know if there's a good explanation of
setting this up in the docs (I believe you need to u
Nils Breunese (Lemonbit) wrote:
They are implemented in OTRS AFAIK (we don't use them). They are called
FreeText fields. You can find these settings in the reference, but I
don't know if there's a good explanation of setting this up in the docs
(I believe you need to update your database table
Marius Flage wrote:
So, I have a few issues. First, I'm trying to change the ticket
numbering system from the default one. I tried looking in SysConfig
and alter the TicketNumbering there to AutoIncrement and then set
the MinCounterSize to 1, I see the changes being applied there, but
not
Hi there
I'm a bit new to the whole OTRS thingy and so far I really enjoy it.
I've been using RT for a couple of years now, so my whole experience of
issue tracking systems are based on this. That's why I try to imitate RT
as good as I can (especially for my agents, who are used to RT).
So,
