t: Tuesday, August 09, 2011 11:45 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets wont stay closed
If it opens, it's usually because a followup exists on the ticket.
On Tue, Aug 9, 2011 at 7:46 AM, Muhammad El-Sergani
wrote:
Hello Robert,
I don't k
If it opens, it's usually because a followup exists on the ticket.
On Tue, Aug 9, 2011 at 7:46 AM, Muhammad El-Sergani wrote:
> Hello Robert,
>
> I don't know your conf, but I used to have this problem. I believe it was
> caused by tickets being locked after any action done.
> Can you confirm if
Hello Robert,
I don't know your conf, but I used to have this problem. I believe it was
caused by tickets being locked after any action done.
Can you confirm if this is the case?
Thanks and Best Regards,
Muhammad El-Sergani.
On Tue, Aug 9, 2011 at 4:50 AM, Robert Woodworth wrote:
> Im trying
Im trying to figure out why some tickets stay closed and yet others re open
themselves.
Any troubleshooting ideas ?
I set the ticket to closed-successful and a little while later its reopened
all by itself.
I know I misconfigured something, but I cant find the error.
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