Re: [otrs] Two tickets for same mail problem

Hi, Hi all, I m facing a peculiar problem. When the customer sends a mail to both [EMAIL PROTECTED] and [EMAIL PROTECTED] And both these emails are configured as POP3 accounts in OTRS, attached to respective queues. Then OTRS creates two duplicate tickets, one from [EMAIL PROTECTED]

[otrs] Two tickets for same mail problem

Hi all, I m facing a peculiar problem. When the customer sends a mail to both [EMAIL PROTECTED] and [EMAIL PROTECTED] And both these emails are configured as POP3 accounts in OTRS, attached to respective queues. Then OTRS creates two duplicate tickets, one from [EMAIL PROTECTED] and other from